Managed Services
To minimise downtime in critical production systems, the DE group provides a comprehensive range of operating, maintenance and support services..
Operation
The main focus in the operation of production-related IT systems is on keeping software running without changing it.
- Availability Management
- Change Management
- Commissioning management
- Incident/problem Management
- Reporting
Maintenance & support
In line with customer-specific requirements, we provide a range of maintenance and support levels for different communication channels, availability, response times, solution times, scopes of service and places of use. Examples:
- Hotline support, professional assistance in error diagnosis and limitation
- immediate Provision of hotfixes after internal release
- Development of emergency strategies and workarounds
- Assistance in correcting data set Errors caused by program or operator errors
- System Monitoring via remote access
- Administrator training in system troubleshooting
- Repetition of training and in-depth sessions for different groups of staff
We provide these and other services not just in the maintenance of our own products, but also for systems supported in operation.
