To minimise downtime in critical production systems, the DE group provides a comprehensive range of operating, maintenance and support services..
Operation The main focus in the operation of production-related IT systems is on keeping software running without changing it.
Maintenance & support
In line with customer-specific requirements, we provide a range of maintenance and support levels for different communication channels, availability, response times, solution times, scopes of service and places of use. Examples:
Hotline support, professional assistance in error diagnosis and limitation
immediate Provision of hotfixes after internal release
Development of emergency strategies and workarounds
Assistance in correcting data set Errors caused by program or operator errors
System Monitoring via remote access
Administrator training in system troubleshooting
Repetition of training and in-depth sessions for different groups of staff
We provide these and other services not just in the maintenance of our own products, but also for systems supported in operation.